01
Introduction
Welcome to Yerib ("we," "our," or "us"). We are a premium technology retailer based in southern Iran, operating under the trade name Fardin Pakhsh, and accessible at yerib.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us through WhatsApp or Bale messenger, or purchase products from us. Please read this policy carefully.
02
Information We Collect
We collect only the information necessary to process your inquiries and orders. This includes:
- Personal Identification: Full name and phone number, as provided through our contact form or messaging apps.
- Order Details: Product preferences, purchase type (retail, wholesale, or installment), and any notes you include.
- Messaging Data: Conversation history conducted via WhatsApp (+98 917 700 0737) or Bale messenger, for order tracking and support purposes.
- Technical Data: Basic browsing information such as your IP address, browser type, and pages visited — collected automatically by our web hosting infrastructure.
We do not collect payment card details, national ID numbers, or sensitive financial information through our website.
03
How We Use Your Information
The information we collect is used solely for legitimate business purposes:
- To respond to your product inquiries and process orders.
- To arrange and confirm installment payment agreements.
- To coordinate wholesale pricing for retail partners.
- To provide after-sales support and warranty assistance.
- To improve our website and service quality.
- To comply with applicable legal and regulatory obligations.
We do not use your data for unsolicited marketing, profiling, or automated decision-making.
04
Information Sharing
Yerib does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Delivery Partners: Couriers and logistics providers who fulfill product shipments within southern Iran — shared only to the extent necessary for delivery.
- Warranty & Brand Representatives: Authorized service centers for Apple, Samsung, Sony (PlayStation), Harman Kardon, or JBL, when warranty claims are initiated.
- Legal Compliance: When required by Iranian law or a valid court order, we may disclose information to government authorities.
05
Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:
- Order and transaction records are retained for a minimum of 5 years in accordance with Iranian commercial regulations.
- Messaging conversations are retained for 2 years for support and dispute resolution purposes.
- Website technical logs are retained for up to 6 months.
After the applicable retention period, your data is securely deleted or anonymized.
06
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent to future communications at any time.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us directly via WhatsApp or email. We will respond to verified requests within 14 business days.
07
Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:
- HTTPS encryption across the yerib.com website.
- Restricted internal access to customer data on a need-to-know basis.
- Secure storage of order records with access controls.
However, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security and encourage you to share only the minimum necessary information.
08
Messaging Platforms
A significant portion of our customer communication occurs via WhatsApp and Bale messenger. Please be aware that:
- Messages sent via WhatsApp are subject to WhatsApp's Privacy Policy.
- Messages sent via Bale are governed by Bale's own terms and privacy practices.
- We do not control the data practices of these third-party platforms.
We recommend reviewing the privacy policies of these platforms before initiating contact through them.
09
Children's Privacy
Our services are intended for adults and business customers. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately so we can delete it promptly.
10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us through any of the following:
- Website: yerib.com
- WhatsApp: +98 917 700 0737
- Bale Messenger: +98 917 700 0737
- Business Name: Fardin Pakhsh — Yerib
- Location: Southern Iran